Communication Policy

Last Updated July 20, 2026

Our Commitment to Clear Communication

At Healthy Kids Programs, communication is an important part of the relationships we build with families, school partners, employees, applicants, and our communities.

This Communication Policy explains how we may contact you, the types of messages you can expect to receive, and how you can manage your communication preferences.

How We Communicate

Depending on your relationship with Healthy Kids Programs and the information you choose to provide, we may communicate with you through:

Email
Text (SMS) messages
Phone calls
In-app or account notifications (where available)
Website forms and automated responses

Why We Contact You

We use these communication methods to provide timely and relevant information, including:

Family & Program Communications

Registration confirmations
Enrollment updates
Waitlist notifications
Program reminders
Attendance notifications
Schedule changes
Early dismissal reminders
School closure or weather-related updates
Emergency communications
Billing reminders and receipts
Payment confirmations
Child care assistance updates
Open house invitations
Program surveys and feedback requests

Marketing & Promotional Communications

If you choose to receive marketing communications, we may send:

Family newsletters
Seasonal registration announcements
New program openings
Summer camp information
Schools Out program updates
Community events
Special promotions
Helpful parenting resources
Blog articles and educational content

You may unsubscribe from marketing communications at any time.

Email Communications

When you provide your email address, you may receive both operational and marketing emails.

Operational emails include information necessary to manage your account or participation in our programs, such as registration confirmations, billing notices, schedule changes, and important program updates.

Marketing emails may include newsletters, enrollment opportunities, promotions, and educational resources.

Marketing emails always include an unsubscribe link.

Please note that opting out of marketing emails does not prevent us from sending important operational or safety-related communications regarding your account or enrollment.

SMS (Text Message) Communications

If you provide your mobile phone number and consent to receive text messages, Healthy Kids Programs may send SMS messages regarding:

Registration reminders
Enrollment updates
Billing reminders
Payment confirmations
Schedule changes
School closures
Emergency notifications
Program reminders
Appointment confirmations
Customer service responses
Limited promotional messages, where permitted

Message frequency varies depending on your interaction with Healthy Kids Programs.

Message and data rates may apply based on your wireless carrier.

Consent to receive text messages is not required to enroll in or participate in our programs.

Managing Your Communication Preferences

You may manage your communication preferences at any time.

Email

To stop receiving marketing emails, click the Unsubscribe link included in any marketing email.

You may continue to receive operational emails related to your enrollment, billing, or participation in Healthy Kids Programs.

Text Messages

To stop receiving text messages, reply: STOP

You will receive one confirmation message that your request has been processed.

To receive assistance, reply: HELP

or contact Healthy Kids Programs using the information on our Contact page.

Emergency & Operational Communications

Certain communications are essential to safely operate our programs and may be sent regardless of your marketing preferences. These may include:

Emergency notifications
School closures
Safety alerts
Schedule changes
Billing notices
Registration confirmations
Required licensing or compliance information

These communications are considered necessary to provide our services.

Protecting Your Information

We respect your privacy and are committed to protecting your personal information.

Your contact information is used only for the purposes described in this policy and our Privacy Policy. We do not sell your personal information or mobile phone number to third parties for their marketing purposes.

For more information about how we collect, use, and protect your information, please review our Privacy Policy.

Changes to This Policy

We may update this Communication Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Communication Policy or wish to update your communication preferences, please contact Healthy Kids Programs through the information provided on our Contact page.