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Need support? You’re in the right place. Explore step-by-step guides, policies, and answers to your most common questions—designed to make your family’s journey smoother every step of the way.
Everything families need to get started
How to Register
What to Expect After You Register
Required Paperwork & Where to Find It
Tools, navigation, and settings in Playground.
How to Log Into Playground
Updating Parent or Child Information
Where to Find Paperwork & Invoices
Billing cycles, policies, and fee breakdowns.
How to Pay Your Tuition
What Tuition Covers
Payment Processing Fees: Credit Card vs. ACH
Support for flexible and short-notice care options.
Help with applying for and using state and local aid.
How to Apply for Assistance
Scholarships and other non-state assistance programs.
Attendance and approved hours
Important guidelines and rules for all enrolled families.
Late Pickup Policy
No Refund Policy
Behavior Expectations
Safety & Emergency Procedures
What happens day-to-day and how to set your child up for success.
What To Pack
Drop-off & Pick-Up Procedures
What We Offer
Weather & Outdoor Play Guidelines
Contact info, help channels, and escalation.
Who To Reach Out to for Help
Chat, Email, or Call-What's the Best Option?
Support Hours & Response Expectations
Your go-to space for helpful tips, encouragement, and real-life support—from packing lists and daily routines to after-school care and summer prep. Whether you're new or a returning family, you'll find practical advice and insights to support your child every step of the way.
