How to Change Your Method of Payment

Need to update your card or switch to a bank account? It’s easy and secure through your Playground Parent Portal, accessible via mobile or web.

On the Playground Mobile App:

1. Open the Playground app and sign in.

2. Tap the ☰ Menu (top-left) and select Billing.

3. Tap Payment Methods.

4. Press the ➕ (Add) button.

5. Choose Bank to link an account using secure Stripe verification, or select Credit/Debit Card.

6. Follow the prompts to:

   • Instantly connect your bank via login (or manually add routing/account numbers and verify with micro-deposits), or

   • Enter your card details.

7. Tap Done when completed.

8. To remove a card or bank account, tap the three dots ☰ next to the method and select Remove.

   
   

   ✅ Tip: Keep at least one payment method on file to avoid payment interruptions.

   
   

On the Web Dashboard:

1. Visit app.tryplayground.com and log in.

2. Click Billing in the left-hand menu.

3. Under Payment Methods, click Add payment method.

4. Choose Bank Account (via login or manual with micro-deposits) or Credit Card.

5. Enter the required information and click Add payment method.

6. To remove an existing method, click the three dots ⋮ next to it and choose Remove.

   
   

Why Link a Bank Account?

• Avoid credit/debit card fees

• Ideal for families paying larger bills regularly

  
  

Important Notes:

• Playground does not allow registration fees to be paid via ACH—only cards are accepted for that step.

• You're required to keep a valid payment method on file—removing the last one may delay billing.

• Failed or removed payment methods may pause auto-pay or lead to invoicing interruptions.

  
  

💬 Want a visual walkthrough or need help linking your account? Send us a message via chat, or email us at registration@healthykidsprograms.com—we’re happy to help!