WELCOME
HEALTHY KIDS HELP CENTER

Need support? You’re in the right place. Explore step-by-step guides, policies, and answers to your most common questions—designed to make your family’s journey smoother every step of the way.

Registration & Enrollment

Everything families need to get started

How to Register

What to Expect After You Register

Required Paperwork & Where to Find It

Your Playground Portal

Tools, navigation, and settings in Playground.

How to Log Into Playground

Updating Parent or Child Information

Where to Find Paperwork & Invoices

Tuition & Payments

Billing cycles, policies, and fee breakdowns.

How to Pay Your Tuition

What Tuition Covers

Payment Processing Fees: Credit Card vs. ACH

Scheduling & Drop-In Care

Support for flexible and short-notice care options.

How to Book a Drop-In Day

Schools Out Days: How They Work

How to Change Your Child's Schedule

Subsidy & Financial Assistance

Help with applying for and using state and local aid.

How to Apply for Assistance

Scholarships and other non-state assistance programs.

Attendance and approved hours

Policies & Procedures

Important guidelines and rules for all enrolled families.

Late Pickup Policy

No Refund Policy

Behavior Expectations

Safety & Emergency Procedures

Program Essentials

What happens day-to-day and how to set your child up for success.

What To Pack

Drop-off & Pick-Up Procedures

What We Offer

Weather & Outdoor Play Guidelines

Getting Support

Contact info, help channels, and escalation.

Who To Reach Out to for Help

Chat, Email, or Call-What's the Best Option?

Support Hours & Response Expectations

FAMILY BLOG

Your go-to space for helpful tips, encouragement, and real-life support—from packing lists and daily routines to after-school care and summer prep. Whether you're new or a returning family, you'll find practical advice and insights to support your child every step of the way.