How to Contact the Healthy Kids Team

Heather Lynn
Jul 16
2 min read

Updated: Jul 23

We’re here to help! Whether you have a question about registration, need help with billing, or want to get in touch with your child’s program, we’ve made it easy for you to reach the right person.

Here’s how to connect with our team:

General Support (Fastest for Most Questions)

Chat with Us! Visit www.healthykidsprograms.com and click the chat bubble in the bottom corner of your screen.

Our 24/7 Chatbot is always available to guide you through FAQs, policies, how-to steps, and more!

During regular business hours, a team member is also available to chat with you directly.

The chat can help you with:

Registration questions
Playground login issues
Program details
Drop-in bookings

Email Support

Prefer to send us a message? Here’s who to contact:

Registration Questions

🔗 registration@healthykidsprograms.com For help with enrolling, paperwork, site availability, or schedule changes.

Billing & Payment Support

🔗 registration@healthykidsprograms.com For questions about tuition, auto-pay, late fees, and invoices.

Subsidy Assistance

🔗 subsidy@healthykidsprograms.com For help applying for tuition assistance or managing your parent share.

District or Site-Specific Questions

🔗 Email your Regional Director directly — their contact information is listed on your site’s dedicated Healthy Kids webpage. Simply visit your school’s page via the Locations tab on our website.

If you're not sure who to reach out to, you can also email us at registration@healthykidsprograms.com, and we’ll direct your question to the correct Regional Director or Site Supervisor.

Call Us

Prefer to talk to someone live? We’d love to speak with you.

📞 Main Office Line: 845-330-0200 Hours: Monday–Friday, 9 AM–5 PM EST

In-App Support via Playground

Need something quick while on the go?

Open the Playground Parent App
Tap the menu (☰)
Use built-in messaging to reach your Site Director or team directly

Through the app, you can:

Receive real-time updates and photos of your child’s day
Message your Site Director or staff directly
Stay informed about important announcements and alerts

Helpful Tip

When reaching out, please include:

Your child’s full name
Their school/program location
A brief description of your request

This helps us get you the right answer faster!

📌 Related Articles: